Recent updates
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I Lost My Phone or Got a New One
Updated onArticleThe I.T. Service Desk is open Monday–Friday 7 a.m.–8 p.m. and Saturday 10 a.m.–4 p.m.
Devices 2-Factor Authentication Troubleshooting
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Recognizing and Reporting Fake Social Media Accounts
Updated onArticleScammers often utilize social media by creating fake accounts pretending to be popular brands, organizations, celebrities, or even your own friends to try and convince you to give them personal information and data. They can use this information to steal your money, including credit or debit card numbers, bank account numbers, usernames and passwords, etc. One common tactic that these accounts use is exploiting real giveaways. When a real account starts a giveaway, scammers will create fake accounts and seek out people who entered to try to get their personal information by telling them that they won. To identify fake accounts and avoid being scammed over social media, check the following criteria: Are you following the suspect account? If you know that you are following the real account who originally offered the giveaway, check to see if you are following the account that messaged you. If you're not following them, it's probably fake. Here is an example of a real account that is being followed:
Wi-Fi & Security Wi-Fi & Security Prevention
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Setting Up School Email on a Computer
Updated onArticleWhether you have a Windows or a Mac computer, you can set up your school email to be delivered to the mail program of your choice.
Software Email Set up Email
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How to Migrate Videos from Zoom to Kaltura
Updated onArticleAll Zoom recordings after July 31, 2021 are automatically stored in Kaltura.
Software BYU-Idaho Software Zoom
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Phone Management
Updated onArticlePhone calls can be stressful for both the caller and the receiver. Understanding how to manage Cisco phones can make a big difference in comfort levels and can make it easier to effectively communicate over the phone.
Devices Campus Devices Phones
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Troubleshoot Cisco Phones
Updated onArticleIf you encounter any issues with your Cisco phone, contact the I.T. Service Desk at (208) 496-1411 or through their Live Chat function for immediate assistance.
Devices Campus Devices Phones
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Getting Started with Cisco Phones
Updated onArticleA quick call and service request can have a new Cisco phone at your desk in no time.
Devices Campus Devices Phones
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Using Outlook Rules to Find Viruses
Updated onArticleToday, Outlook provides more than just the sending and receiving of emails. It has a variety of tools that make managing emails easier. For example, there are Rules, Add-ons, and Templates. Unfortunately, there are people out there who use these great tools to worm their way in and steal your data. Microsoft Outlook has a great system that looks for spam emails, but if you are still being bombarded by unwanted ads or your computer is acting slower than usual, it might be a good idea to check your Outlook Rules. The following instructions will provide a step by step guidance on how to check Rules for lingering viruses.
Wi-Fi & Security Wi-Fi & Security Prevention
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Detecting Phishing
Updated onArticlePhishing scams are malicious emails claiming to be from a legitimate source. The cybercriminals sending these emails want your personal information (e.g. card numbers, Social Security numbers, birthday information, passwords, etc.) that can be used to access your bank accounts and other sensitive information.
Wi-Fi & Security Wi-Fi & Security Prevention
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Preventing, Identifying, & Reporting Email Threats
Updated onArticleEmailing is a necessity for most of us. With all the risks involved in owning and using an email account, here are some ways to keep yourself safe from email attacks.
Wi-Fi & Security Wi-Fi & Security Prevention