Tech Guides (IT Governance)

Getting Started with Cisco Phones

Updated Oct 13, 2021

A quick call and service request can have a new Cisco phone at your desk in no time.  


Who do I contact for a phone?

To get set up with a Cisco phone at BYU-Idaho, call the I.T. Service Desk at (208) 496-1411. Have your name, location, and an account number ready prior to calling.


What is the ticket type?

Under IT Platform, select New, Service Request. Use Phone: New


What is the phone acquisition process?

After you call the I.T. Service Desk at (208) 496-1411 and put in a request for a phone, a corresponding request ticket will be created. Soon afterward, an IT employee will come to your location to set up and connect your new Cisco phone. 


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