Recent updates
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Clear Cookies and Cache
Updated onArticleIf you are experiencing sluggish web applications or abnormally long loading times, you may need to clear your cookies and cache. Listed below are links to different sources on how to do this depending on the browser you are using. Google Chrome Safari Edge Firefox(Make sure to check the "Cookies" boxes in each step as well)
Wi-Fi & Security Wi-Fi & Security Other Wi-Fi issues
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Accessing McGraw-Hill Ebook
Updated onArticleYou can access your McGraw-Hill Ebook via your I-Learn course.
Software BYU-Idaho Software McGraw-Hill
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Installing Windows on a Mac using Bootcamp
Updated onArticleBootcamp is a download that allows Windows-based programs to run on a Mac. You can use this article to learn how to install Bootcamp on your Mac
Software BYU-Idaho Software Other University Software
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Requesting Adobe
Updated onArticleThis article gives instruction on how you can access the latest version of Adobe through BYU-Idaho.
Software BYU-Idaho Software Adobe
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Setting Up 2-factor Authentication with Duo Mobile
Updated onArticleMake sure that you are off the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in.
Devices 2-Factor Authentication New to 2FA? Here's What You Need to Know
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Requesting or Accessing Department Emails
Updated onArticleThis tutorial will guide you through asking for and/or setting up a shared email account for your department. Before you request a new @byui.edu address, use the chart below to determine whether a shared mailbox, a distribution list, or an Office 365 Group will best fit your needs.
Software Email Set up Email
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Setting Up & Forgetting School Email on a Mobile Device
Updated onArticleChoose your email app of choice. We recommend Microsoft Outlook, but other apps will work similarly.
Software Email Set up Email
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Proctorio FAQs
Updated onArticleProctorio is a remote proctoring service software that monitors test takers for suspicious behavior. This is an easy-to-use system that operates within a student's web browser, allowing a student to take an exam anywhere, at any time, while still being proctored. For Proctorio to work, you will need the following: A webcam A microphone (most webcams have a microphone built in) Google Chrome as your internet browser Proctorio's Google Chrome plugin Review the following guides to help answer your Proctorio questions:
Software BYU-Idaho Software Other University Software
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Commenting & Giving Feedback in Portfolium
Updated onArticleWhen you come across an entry that you like, leave a comment or ask a question to the creator about their work. If you are the one receiving feedback, you can respond by commenting on the thread, and the user who made the comment will be notified of your response.
Software BYU-Idaho Software Portfolium
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Outlook: Texting, Faxing, & Delaying
Updated onArticleThere are lots of functions the Outlook Desktop can do. Select the section you want to learn more about. For instructions on how to combine school and personal email see the article Setting Up & Forgetting School Email on a Mobile Phone.
Software Email Managing Emails