Recent updates
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Mobile Device Scams & Tips
Updated onArticleMobile devices are everywhere. People use them for all kinds of things phone calls, texting, email, Web browsing, shopping, and more. Unfortunately, the rise in people using mobile devices for innocent purposes means there are now more people using them for criminal purposes.
Wi-Fi & Security Wi-Fi & Security Prevention
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My Classes Aren't Showing up in Canvas
Updated onArticleIf your courses aren't showing up in Canvas, here is the most common troubleshooting option to try.
Software BYU-Idaho Software I-Learn
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How to Login to Zoom Using SSO
Updated onArticleUsing the SSO for zoom is important because the school provides accounts for each student that allows more features than the free version. It also makes it easier to manage account information because authentication into the system pushes through to the standard BYUI login screen. Follow these steps to sign into Zoom using the SSO option:
Software BYU-Idaho Software Zoom
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Adding Money to your I-Card
Updated onArticleMoney can be deposited from a bank account to your I-Card and may be used on campus for printers, vending machines, purchases, etc.
Devices Campus Devices I-Cards
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Print Material through Canvas
Updated onArticleIf you are a student who prefers to read and mark-up school assignments on a printed sheet rather than a screen, you can now download and print out class materials through Canvas. Print & Copy Services is providing an easy, online ordering service for students and faculty called the Print Shop Pro WebDesk. Students can download course materials, print them through Print & Copy Services, and pick them up on campus.
Devices Campus Devices Printers
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Zoom Waiting Rooms
Updated onArticleBy September 27, 2020 BYU-Idaho's Zoom will automatically enable waiting rooms for those using Zoom with an external email (one not affiliated with BYU-Idaho). If meeting invitees are using Zoom with a school email, they will not be placed in a waiting room. However, if they are using an external email to log into your school Zoom sessions, they will be automatically placed in a waiting room and need to be admitted into the meeting. Zoom's settings will automatically default to placing attendees using external emails into waiting rooms. This setting can be changed to place all attendees, including those using a BYU-Idaho email, into waiting rooms. See the Combatting Zoombombing article for more information. These updates are being implemented to increase security within Zoom meetings and ensure the safety of all attendees. For more information, visit the Zoom support article on waiting rooms. For immediate help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat function.
Software BYU-Idaho Software Zoom
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Creating an I-Plan Request
Updated onArticleIf you have any problems with features in I-Plan, call the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble. You can also submit the following service request: I-Plan/Grad Plan Issues (For I-Plan Group)
Software BYU-Idaho Software I-Plan
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Computer Mouse or Screen Not Responding
Updated onArticleThe I.T. Service Desk can be reached at (208) 496-1411, and they are always happy to help resolve any technology issues. If you have a problem that is not addressed here or these steps provided below are insufficient, feel free to call or submit a Classroom Technology Ticket Request for additional assistance.
Devices Classroom Technology Other
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Adding, Editing, & Deleting Portfolium Projects
Updated onArticlePortfolium
Software BYU-Idaho Software Portfolium
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Adding a Personal Email with Portfolium
Updated onArticle1. Log into www.portfolium.com.
Software BYU-Idaho Software Portfolium