Recent updates
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Common Printer Issues
Updated onArticleThis article will help you with the common issues a printer might have.
Devices Campus Devices Printers
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Downloading & Using AirMedia on Different Platforms
Updated onArticleAirMedia is a wireless projector system that can mirror Android, Apple, and Windows devices in classrooms and conferences rooms across campus.
Devices Classroom Technology AirMedia
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Why Do We Need 2-Factor Authentication?
Updated onArticleTo understand why we need 2-Factor Authentication (2FA), we first need to understand what 2FA is helping to protect.
Devices 2-Factor Authentication New to 2FA? Here's What You Need to Know
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Combatting Zoombombing
Updated onArticleZoom, the video conferencing software supported by many schools and business during this pandemic, is a great way to stay connected remotely. However, many people are taking advantage of the increased Zoom traffic by hacking into meetings and "Zoombombing." Zoombombing, much like photobombing, is when someone makes their way into a Zoom meeting to which they were not invited. They then drop inappropriate or alarming content into the meeting, often through screen sharing.
In this article, you can learn what steps you can take to protect your meetings from so-called Zoombombers. The steps in the tutorial sections are based on the web browser version of Zoom with modifications for desktop version of Zoom, which can be downloaded here.
Software BYU-Idaho Software Zoom
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Saving Zoom Recordings to OneDrive
Updated onArticleIf you are not already syncing OneDrive to your computer, you will want to do so. You can find directions in the article Syncing OneDrive.
Software BYU-Idaho Software Zoom
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Remote Security FAQs
Updated onArticleThe following article will inform you about cybersecurity threats to help you be successful as you take classes or work remotely. If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.
Remote Technology Resources FAQs Remote Work Resources Remote Work FAQs
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Reporting Phishing & Junk Emails
Updated onArticlePhishing emails are a type of online scam where criminals impersonate legitimate organizations via email to try to steal your sensitive information. As part of the ongoing effort to protect students, faculty, and staff against phishing emails and other cyber attacks, BYU-Idaho has partnered with the Church Educational System Security Operations Center (CESSOC). The CESSOC has a breadth of experience mitigating cyber threats and currently protects several other Church-sponsored institutions.
This article explains the procedure for reporting potential phishing emails to the CESSOC. It is important that the suspect phishing email is attached as an email file instead of forwarded.
Not sure if you've been phished? Check out the article Detecting Phishing.
Software Email Managing Emails
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I Didn’t Get a Push Notification
Updated onArticleHere is a list of options to try if you do not receive a push notification after enrolling in your phone number.
Devices 2-Factor Authentication Troubleshooting
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I Didn’t Get an SMS Text or a Phone Call
Updated onArticleThis article provides possible causes and solutions if you do not receive a code when you choose to authenticate via text message.
Devices 2-Factor Authentication Troubleshooting
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Using 2FA to Access a Virtual Private Network (VPN)
Updated onArticleVirtual Private Network (VPN) allows employees to access on-campus drives and programs from off-campus locations. Whenever you access VPN, you will need to authenticate using 2-Factor Authentication.
Software BYU-Idaho Software VPN (Virtual Private Network)