This tutorial will guide you through asking for and/or setting up a shared email account for your department. Before you request a new @byui.edu address, use the chart below to determine whether a shared mailbox, a distribution list, or an Office 365 Group will best fit your needs.
|
Shared Mailbox |
Distribution List |
Office 365 Group |
Multiple Recipients |
No/Multiple Users |
Yes |
Yes |
Threaded Conversations |
Yes |
No |
Yes |
Creation/Management |
IT Required |
IT Required |
Self-Service |
Nestability |
No |
Yes |
No |
Searchable History and Context |
Yes |
No |
Yes |
Public by Default |
Yes |
No |
Yes |
Calendar |
Yes |
No |
Yes |
OneNote |
No |
No |
Yes |
Files |
No |
No |
Yes |
To request a new department mailbox, fill out the Mailbox Request Form.
Have your supervisor give you the appropriate role and permissions within Role Manager in order to access a mailbox. Being an administrator of the role will not give you permission to access a mailbox, instead a user (including supervisors and other role administrators) must be added to the role in order to access the mailbox. Keep in mind these requested changes may take up to 3 hours.
1. Select the Email tab after signing in at http://my.byui.edu.
2. Select your user profile icon in the top-right corner of the window.
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3. From the drop-down menu that appears, select Open another mailbox.
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4. Enter the department email address. Select Open.
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1. You will be prompted to enter the email you wish to use. Enter [email protected] and select Next.
2. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter [email protected] and your password. Do not forget to check the box that says Remember my credentials before selecting OK or pressing Enter on your keyboard.
Windows
1. Select the File menu.
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2. Select Add Account.
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3. Enter the address of the account you want to access, then select Connect.
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4. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter [email protected] and your password. Do not forget to check the box that says Remember my credentials before selecting OK or pressing Enter on your keyboard.
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Mac
1. Select the Tools menu.
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2. Select Accounts.
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3. Click the + icon at the bottom left corner. Select New Account.
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4. Enter the address of the account you want to access, then select Continue.
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5. A dialog box will appear. When prompted, enter your username and password for your BYU-Idaho account, then select Login.
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6. A box will appear notifying that your account has been opened.
In order to access a department email on your mobile device, you will need to input the mailbox URL directly into your browser. Use https://outlook.office.com/owa/[email protected] (where mailbox is the actual name of the mailbox you are trying to access).
Department email cannot be accessed through mobile email clients such as iOS Mail or Outlook.
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