Are the required components included on the ticket? If there is anything critical you feel is missing reply to the requestor of the ticket and ask for the missing information to be added.
Note: not every item is needed on every ticket.
- Student I #
- Components (major, catalog year, declared vs alternate plan
- Steps to recreate
- Screenshot of error
- Why? – describe impact and issue
- Descriptive title
Level 1: Student Success & Retention
Level 2: Student Records & IT
Level 3: Excelsoft
CPSE – Michael Cornick/ Karla Groom
EDHUM – Clint Payne
AGLS – Mark Willis
BUCO – Sheila Wener