BYU-Idaho Online KnowledgebaseCore Processes Core Processes ListAccommodating Online Students with Disabilities

Accommodating Online Students with Disabilities

This process outlines who is involved and what steps are taken to help an online students whose disabilities interfere with their ability to complete the course in its existing format. Accommodations are coordinated between the Disability Services Office, Curriculum Development, and Online Instruction departments.   

Process

Accommodating Students with Disabilities Accommodating Students with Disabilities Curriculum Development Curriculum Development Online Instruction Online Instruction Student Student Disability Servces Disability Servces Process Step Process Step Decision Decision Initiation/Termination Initiation/Termination Contacts Disability Services with need or concern Contacts Disability Services with need or concern Prepares letter of accommodation and sends to instructor(s) Prepares letter of accommodation and sends to instructor(s) Alterations to course or section required? Alterations to course or section required? Designer makes changes or creates alternatives Designer makes changes or creates alternatives Designer gathers team needed to provide solution Designer gathers team needed to provide solution Assesses need of the student Assesses need of the student Contacts student and prepares accommodations Contacts student and prepares accommodations Notifies Disability Services,OCR, Online Instructor Notifies Disability Services,OCR, Online Instructor A A B B Monitors student and course to ensure resolution Monitors student and course to ensure resolution C C D D Disability Services contacts Curriculum Development Director Disability Services contacts Curriculum Development Director Yes Yes Clickable Link Clickable Link Director discusses need with Designer Director discusses need with Designer No No Student input on need and accommodations Student input on need and accommodations

Additional Information

Process Notes
  • (A) Before being approved for an accommodation, students must provide evidence of need from a medical provider to the Disability Services Office. 
  • (B) Letter will specify what accommodations have been granted and can include extra time for taking assessments, adjusted grading guidelines for student work, etc.
  • (C) Course Council Designer gathers appropriate help from other departments to determine solution and implement fix in either the section, or Reference course, or both. This team may include Disability Services, Technical Operations, the Course Lead, Review Team, other designers, IT, etc.
  • (D) Designer notifies Disability Services and online instructor of changes made in course and/or instructions to accommodate the student's need. This may include altered instructions, requirements, grading criteria, etc. See Best Practices below regarding documenting these changes. 
Associated Policies
  • Best practice #1
  • Best practice #2
  • Best practice #3
  • If student contacts instructor directly, instructor should direct them to the Disability Services Office for assistance and to begin the process of receiving accommodations.
  • The Disability Services office is the department responsible for determining if alterations to a course are needed. All online departments and teams follow their recommendations to provide accommodations. 
Best Practices

Responsible:

Accountable: 

Consulted:

Informed: 


  • The Curriculum Development Director is the point of contact for Disability Services. This ensures two things, 1) Large/emergency design efforts are accounted for with allocation of time and adjusted project schedules if needed and 2) feedback on design-related accommodations can be better distributed from that position instead of residing in a single designer.
  • Designer councils with Course Lead to ensure integrity and purpose of content/activity remains intact, but makes accommodations where needed and directed by Disability Services.
  • Needed changes in the Reference course that affect instructions for students or instructors should be documented within the course in appropriate locations for future similar situations.
  • Disability Services should provide names of students approved for accommodations to the designer working on the project and the section numbers that they are enrolled in. 
  • As solutions are developed to fulfill the student's needs, the OCR should keep all affected Online Instructors updated as sometimes the solution will take days or weeks to implement.  

About this Article

Responsible:

Accountable:

Consulted:

Informed: Organizational Learning Team

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