How to Grant I-Plan Permission
Sign In and Find the Role
Go to the BYU-Idaho Role manager website at roles.byui.edu and click on Help Desk Advisors.
Check in second column to see if the person's name is already there before adding it.
Scroll down the list of employees till you see a box that reads "Add User" and click on it.
Type in the name of the agent who is in need of permissions in this format: Last, First.
When the agent's name and information appears click add.
Verify that person's name is listed after adding them to the role.