How to Change the Font Color in the KB
Highlight and Copy the color code from the New Article Format KB article
Then, highlight the words you wish to change
Click on the Font Color icon, (the capital A with the line underneath it)
Click on the option that says "More Colors"
A new window will come up. In this window, paste the copied color code in the empty box in the lower left of the dialogue window. Then click "OK."
Once you click okay, you will be taken back to the original article editor. The colors of the text you highlighted in the beginning should now be changed. Make sure to click "Save" at the bottom of the article so your hard work is saved!