I-Learn Instructor Help GuidesI-Learn Tools & IntegrationsOther Tools Image RetrieverHow do I support the image retriever in my FHGEN course? (instructor)

How do I support the image retriever in my FHGEN course? (instructor)

This will be used as a Frequently Asked Questions (FAQ) page for instructors. It will be updated as more questions are asked. To better understand how the Image Retriever works please go to the How to Use the Image Retriever (students). This link leads to a page that is an instructional page on how to use the Image Retriever. 

Frequently Asked Questions

Q: What do I do if my students cannot access a record using the Image Retriever?

A: When a student reports that an image isn't working, attempt to access the image yourself through the Image Retriever. Make sure you know what image they are searching for as well as where it exists. You also need to make sure that you are logged into content.byui.edu, since that is the system where the images are stored for this program.

If you are also unable to access the image, please feel free to submit a ticket in order to have this corrected using the request help feature within I-Learn.