Tech Guides (IT Governance)

How to Manage Blocked/Quarantined Messages

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Before opening, viewing, or releasing any of your blocked or quarantined emails, remember that there is a reason that they were marked that way and that you should use extreme caution to prevent any potential security risks.

We've partnered with Microsoft Office 365's Exchange Online Protection (EOP) to automatically quarantine highly-suspicious messages at the server level before they even reach your Inbox or Junk E-mail folder. You will occasionally receive a message from [email protected] indicating that you have X (number) of new spam-quarantined messages. (see the instructions below to review messages even if you don't receive this email)

You will be given the following three options for each email:

Release to Inbox

This sends the message to your regular inbox. This is usually used to review the message in more detail to determine whether it's something that you want to continue to allow us to quarantine, whether you can safely unsubscribe from the message, or whether you want to report to us that it is not - in fact - junk.

Report as Not Junk

This sends a copy of the message to the support team for analysis. If you're certain that the message should not have been quarantined - based on your review of the Sender and Subject from the report and/or from having used the "Release to Inbox" link to review it in more detail - this is how you'd let us know that you don't want these messages quarantined in the future.

"This client requires a certificate"

If you're on a Mac using Safari as your default browser, you may need to make a change to a certificate in order to avoid the "This client requires a certificate" message.  Here's a Microsoft Support article explaining how to do that.

Reviewing Quarantined Emails

  1. In a quarantine notification email, follow the link to the Security and Compliance Center or go to > Threat Management > Review 
  2. On the review page, click the "Quarantine" option to review your quarantined messages. 
  3. Once in the quarantine portal, you can preview, release, or delete the messages. 

If you are having trouble using the quarantine portal on Safari, follow these steps

Editing Quarantine Settings

  1. In the top-right corner of the page, select Settings (gear) >Search box > "Safe Senders and Domains."

2.    Click the "+ Add" under the respective field (if you scroll up you should see a similar heading regarding "Blocked senders and domains" if that is what you would like to do).

Note: marking the checkbox "Trust email from my contacts" will treat emails from any addresses in your contact lists as safe. By default, all contacts in the university's Global Address List are treated as safe senders.

Need More Help?

If you encounter issues following the steps above, contact: 

BYUI Messaging Support 

[email protected] 



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