Tech Guides (IT Governance)

Remote Student Resources & FAQs

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The resources and FAQs below will help you be successful in your remote courses. For additional help, contact the I.T. Service Desk at (208) 496-1411 or through their Live Chat.

What is Zoom?

Zoom is BYU-Idaho’s official video conferencing software. It can be used to hold class discussions and other meetings online. Zoom can also be used for the following:

  • Holding video calls for group project collaboration.
  • Screen sharing to resolve questions and concerns in real time.
  • Watching live and recorded lecture videos.

You can Download Zoom on your computer or mobile device. The following resources will help you learn how to use the different features available:

What is Duo Mobile Two-Factor Authentication?

Two-factor authentication (using Duo Mobile) is a security service to keep your personal account and information more secure. To learn more about 2-factor authentication and why we use it, check out Why Do We Need 2-Factor Authentication?

How do I use Duo Mobile?

Set up your phone to receive a push notification from the Duo Mobile app to verify your identity when logging into your BYU-Idaho account while off campus. You can download this app for free on the Google Play Store and App Store.

See the additional resources below to help you setup Duo Mobile on your devices:

What software is available to install on my computer?

Some software available for students to download, such as Microsoft Office, are available here: University Downloads.

What do I do if I don’t have access to software I need for my classes?

BYU-Idaho provides a Virtual Desktop Infrastructure (VDI) site that can be accessed via a web browser. It allows students to access following software:

  • Adobe Acrobat Reader
  • Bluebeam Revu 2018
  • Feith FDD
  • SPSS 25
  • Logger Pro 3.15
  • Maple 2017
  • MATLAB R2018b
  • Microsoft Office
  • Neurosim 5
  • Primavera P6
  • TeXnic Center
  • TI Connect CE
  • Mathematica 11.3
  • SAS Enterprise Guide 4.3 (edited)
  • Fathom 2
  • GeoGebra
  • Logisim
  • Maple 2017
  • VirtualChemLab
  • Tinker Plots
  • Power BI Desktop
  • RStudio
  • Integration Technologies Configuration

To access the VDI site, go to and log in using your campus username and password. Select the “BYUI Software” button and it will launch a Windows desktop which you can use to access any of the software listed above.

For additional help, see the article Virtual Desktop Interface (VDI).

What is OneDrive?

OneDrive is a cloud storage platform where you can save and share documents, presentations, videos, and other files. Each currently enrolled student is given 1 TB of free storage. OneDrive allows you to do the following:

  • Access your files from any device.
  • Collaborate on files with others (similar to Google Drive).
  • Share files with others.

To use OneDrive, go to the OneDrive website. Check out Accessing OneDrive for how to access it from the desktop and mobile phone apps. Additional help can be found in the following articles:

What is Outlook?

Outlook is BYU-Idaho's email provider for communicating with students, faculty, and staff. Email is the official communication channel for BYU-Idaho, and any important updates from the university will be sent through it. You can access Outlook through your Student Home page or through the desktop and mobile Outlook apps. See Email Tech Guides for additional help.

What is Proctorio?

Proctorio is a remote proctoring system that monitors students while they are taking tests remotely. This allows you to take exams outside of the Testing Center. To setup Proctorio on your computer, follow this tutorial: Setting Up Proctorio.

Additional help can be found in the following articles:

Where do I get help with Canvas?

In a remote course setting, faculty rely more on Canvas for course announcements, class discussions, assignments, quizzes, and posting grades. Access Canvas through I-Learn on your BYU-Idaho Student home page. Help with Canvas can be found on the following articles:

What is G Suite?

G Suite is a set of online productivity tools provided by Google. You can use G Suite for Education as an additional option to collaborate, share documents and files, and connect with others at BYU-Idaho through messaging and video conferencing. As an employee or student, you have access to use Google apps including Drive, Docs, Sheets, Slides, Hangouts, and Forms. Keep in mind that the official application used by BYU-Idaho for email and calendaring is Microsoft Outlook. Therefore, Google’s Gmail and Calendar are not available.

Click the link to learn more abut G Suite for Education.

Where do I get help with G Suite?

To learn how to log in to G Suite with your BYU-Idaho account, see the article G Suit Login Process for a step by step guide. If you are not able to log in, call the I.T. Service Desk at (208) 496-1411 for assistance.

G Suite products are not administered or supported by the Information Technology department. To find answers to questions about G Suite products and to get support, see Product Support.

Contact Us

If you need more help, contact the I.T. Service Desk at (208) 496-1411 or through the Live Chat bubble.


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