New Ticketing Process for I-Plan
We have removed the I-Plan form from the homepage. If an agent has an I-Plan issue that is a technical issue, they will ticket it under the IT form. If it is an I-Plan walk through, it will be ticketed under the Advising form.
If there is a technical issue with I-Plan fill out the IT Form.
Fill out the ticket and select "Yes" under "Sent to Level 2". The call will need to be warm transferred to the "Other Ext. 9009". Fill out the ticket completely and then press "Save".
If the student is wanting a walk through of I-Plan the Advising form will need to be filled out.
Fill out the ticket, choose the appropriate department, and select "Sent to Level 2". Warm transfer the student to their correct department. Once the ticket is finished click save.