FTC ArticlesSoftware We Use CISCO PhonesHow Do I Log Into CISCO Finesse?

How Do I Log Into CISCO Finesse?

Logging In

In order to login to the Cisco Finesse Application, you must navigate to the Cisco Finesse Login Page.

  1. Navigate to https://eos.byui.edu:8445/desktop/container/landing.jsp?locale=en_US.
  2. Your username is determined by your extension, listed below:
    • 7240 - UCCXFTC01
    • 7241 - UCCXFTC02
    • 7242 - UCCXFTC03
    • 7237 - UCCXFTC07
    • 7243 - UCCXFTC08
    • 7244 - UCCXFTC09
    • 7245 - UCCXFTC10
    • 7200 - UCCXFTC11
    • 7246 - UCCXFTC20
  3. You can find the password to the phone systems in the Sharepoint Site (access by clicking here)

Finding your Extension

There are two locations on the Phone screen where the your extension can be identified.

  1. At the top of the screen in the full phone number.
  2. On the right hand side of the screen.

Ready Status

  1. Click on the Not Ready drop down.
  2. Select the Ready status option.